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ERP / CRM Operations Master

  • 14 West
  • 10/05/18
  • Baltimore, MD
  • 21201
  • Salaried / Yearly
  • Full-Time
Agora Financial is currently seeking a driven and energetic candidate with experience across ERP\CRM solutions in a subscription management\publishing environment. As a member of the Agora Financial Centralized team you will be responsible for managing the day to day needs of the Imprints for direction, support and implementation and usage of the ERP\CRM Solution.

Reporting directly to ERP Director located in Baltimore, MD. You will be on the forefront of support and usage of the ERP application working with a talented multi-dimensional operational team. This is a great opportunity to assist with documenting current business processes, implementing exciting features and to be a part of the direction and usage of a product that supports our business initiatives.

The successful candidate will be able to be:
- Subject Matter Expert applying technical solutions to business needs.
- Responsible for the Project planning and execution of features and functions within the application.
- Oversee the gathering and prioritization of customer requirements for direction and usage of that ERP\CRM application
- Vendor Relationship Management
- Ensure customer satisfaction, customer relationships and application usage goals are met.
- Provide support and advice to the business on means of improving the effectiveness and efficiency of use of Advantage ERP\CRM resources to improve productivity and profitability
- Build strong relationships with management and other stakeholders to promote the usage of the ERP\CRM application and its functions.

About you:

Experience working in the operational support of a publishing team or marketing team is strongly desired. However, most critical to your success will be your experience with ERP\CRM solutions and in designing and implementing a business solution to meet business outcomes. You will be responsible to push appropriate usage and direction on the ERP\CRM application.

To be successful, you must be able to demonstrate the following:
- Excellent verbal and written communication skills essential
- 10+ years experience supporting a ERP\CRM Systems solution
- Excellent problem solving and analytical skills
- A willingness and ability to drive continuous improvement
- High level organizational skills both in your daily operations as well as project management
- Advanced skills in MS suite [Word, Excel, PowerPoint, and Outlook]
- 10+ years managing a team of greater than 5 people.

If you are seeking a role that gives you the opportunity to be part of a Global system supporting 7+ publishing business across the world, would thrive in a friendly, extremely busy and challenging environment and you believe you have the necessary attributes and skills then please apply by submitting a cover letter and resume to the link provided.

Required experience:
- ERP: 10 years
- Manager: 5 + Employees, 10 + Years
- Project Management: 3 years

About Agora Financial:
Agora Financial provides independent economic commentary through print and online publications, print and e-books, films and international conferences. For over 25 years, Agora Financial has been a leading innovator in the financial publishing industry. Not only have our economic forecasts been uncannily accurate, but weve consistently beaten the mainstream financial media to the punch.

Agora Financial readers were aware of the housing bubble, the credit bubble, the excesses underlying the Panic of 08, the pending collapse of Lehman Bros. and the bankruptcy of American Airlines well before they happened • and in many cases, were able to prosper while other investors got blindsided.

Executive publisher Addison Wiggin, a New York Times best-selling author and the driving force behind the critically acclaimed documentary film I.O.U.S.A, and our editorial team continue to challenge traditional publishing outlets by offering irreverent, insightful commentary where others fear to tread. Agora Financial editors consistent ability to stay ahead of the mainstream has earned recognition from dozens of media sources, including The Wall Street Journal, The Economist, Financial Times and others.

Learn more about Agora Financial at

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